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To maximise your benefits with Rently Care, do ensure that you use our inventory tracking system on the app to log the condition of the furniture, or any defects (including photos) to prevent potential disputes with your landlord.
Once the deposit has been paid out by our team, you should receive a notification in your Rently app that we have done so. A deposit confirmation slip will also be uploaded as part of your application documents in the app, which should appear shortly after the deposit is paid out.
In the event of a dispute where the landlord is withholding the security deposit unfairly, Rently will step in to handle the dispute on your behalf.
Our service includes support in dispute resolution to ensure that the security deposit is managed fairly according to the terms of the lease agreement.
No, Rently's service is not a loan. We provide a service that pays the security deposit required by landlords on behalf of tenants. This is a facilitative service aimed at easing the initial financial burden for tenants when securing a lease.